Best way to deal with unwanted auto notifications?

RT Users
1

Hi,

I have a problem with “On Correspondance Notify Requestor”.

In some cases we have a requestor like random@mail.se but we get replys from random.person@mail.se hence the global rule “On Correspondance Notify Requestor” applies and sends a mail to the random@ causing a bit of confusion.

How have you guys dealt with such issues?

Regards, Joel

2

Hi,

I have a problem with “On Correspondance Notify Requestor”.

In some cases we have a requestor like random@mail.se but we get replys from random.person@mail.se hence the global rule “On Correspondance Notify Requestor” applies and sends a mail to the random@ causing a bit of confusion.

How have you guys dealt with such issues?

Regards, Joel

Hi Joel,

In our case, we canonicalize all Email addresses to a canonical form so
that the system will recognize that the correspondance is from the same
person and will not notify them again. If that is not the behavior that
you are describing, please add a little more detail about your problem.

Regards,
Ken