Hello All,
I have a request to get rid of the ‘[lookup email]’ and ‘[lookup
“”]’ links, more precisely known as the values for
@Active_MakeClicky. I found a previous discussion (
Carbon60: Cloud Consulting - Services and Solutions ) of the same topic in
which Ruslan suggests editing RT_SiteConfig.pm to change the values for
@Active_MakeClicky… which was what I originally intended to do. There is
currently no MakeClicky line in RT_SiteConfig.pm. When I looked at
RT_Config.pm, I found:
Set(@Active_MakeClicky, qw());
This confused me for a while until I found
/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm shows:
Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain));
/Configuration.html shows the same value as the RTIR_Config.pm, which is
obviously taking precedence. I found an article (
http://blog.securitymonks.com/2008/08/07/rtir-adding-incident-response-capabilities-to-rt/)
that says the following lines should be added to RT_SiteConfig.pm when
RTIR is installed:
$RTIR_CONFIG_FILE = “/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm”;
require $RTIR_CONFIG_FILE || die (“Couldn’t load RTIR config file
‘$RTIR_CONFIG_FILE’\n$@”);
Set(@Plugins, ‘RT::FM’, ‘RT::IR’);
The RT_SiteConfig.pm does not currently have this line, and I was unable to
find documentation describing such a line on the Wiki. I didn’t do the
installation myself, so there may be a reason for this that I am not privy
to. It looks like the gentleman from the previous thread about MakeClicky
values ended up editing RTIR_Config.pm directly. This would surely work,
but I’m guessing it is probably not the best practice. So, two questions…
Will adding Set(@Active_MakeClicky, qw()); to RT_SiteConfig.pm override the
RTIR_Config.pm file?
Should the three $RTIR_Config_File… lines (above) be added to
RT_SiteConfig.pm, as well?
Thank You,
Mike
I worked this out, so in case anyone has these questions in the future…
RT_SiteConfig.pm overrides RTIR_Config.pm. The “require…” lines
were not necessary.
I copied all configuration from RT_Config.pm to RT_SiteConfig.pm and
restored RT_Config.pm to a vanilla copy of the file. RTIR_Config.pm
is an unchanged version of the default file. All configuration now
resides in RT_SiteConfig.pm as per bestpractical’s recommended best
practices.On Thu, Mar 17, 2011 at 8:17 PM, Michael Steen michael.steen@livetext.com wrote:
Hello All,
I have a request to get rid of the ‘[lookup email]’ and ‘[lookup
“”]’ links, more precisely known as the values for
@Active_MakeClicky. I found a previous discussion (
Carbon60: Managed Cloud Services ) of the same topic in
which Ruslan suggests editing RT_SiteConfig.pm to change the values for
@Active_MakeClicky… which was what I originally intended to do. There is
currently no MakeClicky line in RT_SiteConfig.pm. When I looked at
RT_Config.pm, I found:
Set(@Active_MakeClicky, qw());
This confused me for a while until I found
/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm shows:
Set(@Active_MakeClicky, qw(httpurl_overwrite ip email domain));
/Configuration.html shows the same value as the RTIR_Config.pm, which is
obviously taking precedence. I found an article (
http://blog.securitymonks.com/2008/08/07/rtir-adding-incident-response-capabilities-to-rt/
) that says the following lines should be added to RT_SiteConfig.pm when
RTIR is installed:
$RTIR_CONFIG_FILE = “/opt/rt3/local/plugins/RT-IR/etc/RTIR_Config.pm”;
require $RTIR_CONFIG_FILE || die (“Couldn’t load RTIR config file
‘$RTIR_CONFIG_FILE’\n$@”);
Set(@Plugins, ‘RT::FM’, ‘RT::IR’);
The RT_SiteConfig.pm does not currently have this line, and I was unable to
find documentation describing such a line on the Wiki. I didn’t do the
installation myself, so there may be a reason for this that I am not privy
to. It looks like the gentleman from the previous thread about MakeClicky
values ended up editing RTIR_Config.pm directly. This would surely work,
but I’m guessing it is probably not the best practice. So, two questions…
Will adding Set(@Active_MakeClicky, qw()); to RT_SiteConfig.pm override the
RTIR_Config.pm file?
Should the three $RTIR_Config_File… lines (above) be added to
RT_SiteConfig.pm, as well?
Thank You,
Mike