Behaviour issue, comment alias will not create a ticket

RT Developers
1

Now, although I can easily get around this in .procmailrc before invoking
RT, I’m wondering whether anyone has strong feelings one way or the other
for the following:

rt-mailgate to create a ticket when invoked with --action comment,
and no ticketid is present.

Currently, rt-mailgate will not create a ticket when the above conditions
are true.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B                      Operations
2

There’s no hugely good reason for it. Somewhere in the depths of time,
it made lots of sense.On Fri, Jul 05, 2002 at 04:51:09PM +0200, Bruce Campbell wrote:

Now, although I can easily get around this in .procmailrc before invoking
RT, I’m wondering whether anyone has strong feelings one way or the other
for the following:

rt-mailgate to create a ticket when invoked with --action comment,
and no ticketid is present.

Currently, rt-mailgate will not create a ticket when the above conditions
are true.

Regards,

–
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations

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