Need you assistance for building a setup for my teams , and i don’t know how to start.
here are my guideline :
Users: Custumer1_ENG1, Cutomer1_ENG2 ….
Users: Custumer2_ENG1, Cutomer2_ENG2 ….
Users: Custumer3_ENG1, Cutomer3_ENG2 ….
Users: Support_Group1_eng1, Support_Group1_eng2 ….
Users: Support_Group2_eng1, Support_Group2_eng2 ….
Support_Group1 – handle group of products A
Support_Group2 – handle group of products B
I want that users from one group will be able to see all tickets of their group only (can’t see other tickets at all).
Each customer group can have different SLA per product , and can see different custom fields when opening tickets
Thanks for your help,