Beginner config.pm questions

RT Users
1

I have a few questions about setting up etc/config.pm after
a successful RT2 installation. I just want to make sure I’m
clear on a few things…

  1. $rtname=“example.com”;
    …what exactly does “…RT will look for in mail messages…”
    mean? Is it just looking for it in the Subject: string, or is
    it actually looking for this in the addresses of incoming mails?

  2. $DatabaseUser=“rt_user”;
    …how does this relate to the rt_user Unix account that you
    create during the install? I guess more to the point…what
    does RT do with this Unix account? If RT doesn’t already use
    it, I’d like to point $OwnerEmail to this.

  3. $MailAlias
    …there is mention of this as a “generic alias to send mail to
    for any request already in a queue.” I’m not sure I understand
    what this means or if I need it.

…thanks a lot for any insight. I’m sure I’ll have more questions
as I dig deeper.

Steve Gilbert gilbert@8020softwaretools.com
80/20 Software Tools www.8020softwaretools.com
** Consulting and support for open source **
** network management and performance analysis tools **

2

I have a few questions about setting up etc/config.pm after
a successful RT2 installation. I just want to make sure I’m
clear on a few things…

  1. $rtname=“example.com”;
    …what exactly does “…RT will look for in mail messages…”
    mean? Is it just looking for it in the Subject: string, or is
    it actually looking for this in the addresses of incoming mails?

It’s the subject line

  1. $DatabaseUser=“rt_user”;
    …how does this relate to the rt_user Unix account that you
    create during the install? I guess more to the point…what
    does RT do with this Unix account? If RT doesn’t already use
    it, I’d like to point $OwnerEmail to this.

this is for the database username. hence the variable name. this is for
who RT connects to the database as.

  1. $MailAlias
    …there is mention of this as a “generic alias to send mail to
    for any request already in a queue.” I’m not sure I understand
    what this means or if I need it.

It’s a fallback address if RT can’t figure out what to set for a return address.

…thanks a lot for any insight. I’m sure I’ll have more questions
as I dig deeper.

–
Steve Gilbert gilbert@8020softwaretools.com
80/20 Software Tools www.8020softwaretools.com
** Consulting and support for open source **
** network management and performance analysis tools **

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