I have a few questions about setting up etc/config.pm after
a successful RT2 installation. I just want to make sure I’m
clear on a few things…
…what exactly does "…RT will look for in mail messages…"
mean? Is it just looking for it in the Subject: string, or is
it actually looking for this in the addresses of incoming mails?
…how does this relate to the rt_user Unix account that you
create during the install? I guess more to the point…what
does RT do with this Unix account? If RT doesn’t already use
it, I’d like to point $OwnerEmail to this.
…there is mention of this as a “generic alias to send mail to
for any request already in a queue.” I’m not sure I understand
what this means or if I need it.
…thanks a lot for any insight. I’m sure I’ll have more questions
as I dig deeper.