BeforeCreate callback for SelfService interface

RT Developers
1

I am making use of the BeforeCreate callback in Tickets/Create.html to
fix up some custom UI data before the ticket is created.

But the equivalent callback isn’t available in the SelfService area, and
I need to do the same there.

The flow in self service is slightly different so the attached patch is
to ‘Display.html’ rather than ‘Create.html’. The patch is against
3.8.1.

It’d be great to get this into the mainline (unless anyone has specific
objections).

Cheers,

Olly

rt-381-selfservice-beforecreate-patch.txt (657 Bytes)

2

$skip_create in default interface behave differently, it shows create
interface again with all data user entered and shows some messages.
For example using this callback you can force people to define
subject.

This is very useful when your patch shows error and RT forgets all
user’s input what is really undesired. Move this code into Create.html
of self service and adjust action of its form.2008/8/22 Olly Stephens Olly.Stephens@arm.com:

I am making use of the BeforeCreate callback in Tickets/Create.html to
fix up some custom UI data before the ticket is created.

But the equivalent callback isn’t available in the SelfService area, and
I need to do the same there.

The flow in self service is slightly different so the attached patch is
to ‘Display.html’ rather than ‘Create.html’. The patch is against
3.8.1.

It’d be great to get this into the mainline (unless anyone has specific
objections).

Cheers,

Olly

List info: The rt-devel Archives

Best regards, Ruslan.

3

ruslan.zakirov@gmail.com wrote:

This is very useful when your patch shows error and RT forgets all
user’s input what is really undesired. Move this code into Create.html
of self service and adjust action of its form.

Thanks, I’ll do this when I find time. I agree it would be better to do this and make the selfservice interface work the same as the other one, but it’s more work so it’ll have to wait for a week or two :frowning:

Cheers,

Olly