Our customer wants to be able to send BCC’d messages from their e-mail
client into RT, but if the message doesn’t have a proper RT subject
syntax, they don’t want it to autocreate a new ticket. Preferrably a
scrip could reject the message and respond with something like “you
forgot to enter an RT subject; message denied.”
This is RT version 3.6.3. Right now help-comment is aliased in postfix
/etc/aliases. I’ve tried procmail, but it apparently doesn’t like
filtering Bcc’s and the message never gets through to RT.
Has anyone found a solution for this, scrip or otherwise?
Thank you.
Mark Sallee, Systems Administrator
The GLOBE Program - UCAR
msallee@globe.gov
I wanted to something similar, sorta, kinda… Anyway, I wanted to prevent
ticket creation by a “new” email under certain conditions. I never could
figure out how to do it within RT because you don’t control until after the
ticket’s been created. So I ended up just deleting the ticket right after
it was created.
At 02:27 PM 3/7/2008, Mark Sallee wrote:
Our customer wants to be able to send BCC’d messages from their e-mail
client into RT, but if the message doesn’t have a proper RT subject
syntax, they don’t want it to autocreate a new ticket. Preferrably a
scrip could reject the message and respond with something like “you
forgot to enter an RT subject; message denied.”
This is RT version 3.6.3. Right now help-comment is aliased in postfix
/etc/aliases. I’ve tried procmail, but it apparently doesn’t like
filtering Bcc’s and the message never gets through to RT.
Has anyone found a solution for this, scrip or otherwise?
Thank you.
–
Mark Sallee, Systems Administrator
The GLOBE Program - UCAR
msallee@globe.gov
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