Hello,
I would like to BCC the replies our staff members send.
Currently we have a Bcc: line to the Correspondence template, but this also
sends BCC for the replies the customers send to a ticket.
Can this be done with a “Custom condition” for the “On Correspond Notify
Other Recipients” Scrip ?
Thank you !
Catalin Constantin
Hello,
I would like to BCC the replies our staff members send.
Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
replies the customers send to a ticket.
Can this be done with a “Custom condition” for the “On Correspond Notify Other Recipients”
Scrip ?
Sounds like you may want to just have your template add Bccs if the
transaction creator is privileged or in a group. If you want to write
a custom condition, you can do that too, same idea
-kevin
I am trying to the following scrip:
return 0 unless $self->TransactionObj->Type eq ‘Correspond’;
my $GroupObj = RT::Group->new( $RT::SystemUser );
$GroupObj->LoadUserDefinedGroup( ‘Group NAME’ );
return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj );
The problem i have is that $self->CurrentUser->Id is always 1, no
matter what Staff members is logged in.
Is this normal behavior ?On Thu, Dec 30, 2010 at 5:33 AM, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
Hello,
I would like to BCC the replies our staff members send.
Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
replies the customers send to a ticket.
Can this be done with a “Custom condition” for the “On Correspond Notify Other Recipients”
Scrip ?Sounds like you may want to just have your template add Bccs if the
transaction creator is privileged or in a group. If you want to write
a custom condition, you can do that too, same idea-kevin
Catalin Constantin
Dazoot Software
I am trying to the following scrip:
return 0 unless $self->TransactionObj->Type eq ‘Correspond’;
my $GroupObj = RT::Group->new( $RT::SystemUser );
$GroupObj->LoadUserDefinedGroup( ‘Group NAME’ );
return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj );The problem i have is that $self->CurrentUser->Id is always 1, no
matter what Staff members is logged in.
Is this normal behavior ?
Yes, that is correct.
You missed a key part of my note:
if the transaction creator is privileged or in a group.
You need the creator of the transaction, not the current user
-kevin
Hello,
Thank you for your reply.
It works.
Below is the SCRIP update (fixed).
return 0 unless $self->TransactionObj->Type eq ‘Correspond’;
my $PrincipalObj = RT::Principal->new( $self->TransactionObj->CreatorObj );
$PrincipalObj->Load( $self->TransactionObj->CreatorObj->Id );
my $GroupObj = RT::Group->new($self->TransactionObj->CreatorObj );
$GroupObj->LoadUserDefinedGroup( ‘Group Name’ );
return $GroupObj->HasMemberRecursively( $PrincipalObj );On Fri, Dec 31, 2010 at 3:01 AM, Kevin Falcone falcone@bestpractical.com wrote:
On Fri, Dec 31, 2010 at 12:04:06AM +0200, Catalin Constantin wrote:
I am trying to the following scrip:
return 0 unless $self->TransactionObj->Type eq ‘Correspond’;
my $GroupObj = RT::Group->new( $RT::SystemUser );
$GroupObj->LoadUserDefinedGroup( ‘Group NAME’ );
return $GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj );The problem i have is that $self->CurrentUser->Id is always 1, no
matter what Staff members is logged in.
Is this normal behavior ?Yes, that is correct.
You missed a key part of my note:
if the transaction creator is privileged or in a group.
You need the creator of the transaction, not the current user
-kevin
On Thu, Dec 30, 2010 at 5:33 AM, Kevin Falcone falcone@bestpractical.com wrote:
On Wed, Dec 29, 2010 at 06:51:15PM +0200, Catalin Constantin wrote:
Hello,
I would like to BCC the replies our staff members send.
Currently we have a Bcc: line to the Correspondence template, but this also sends BCC for the
replies the customers send to a ticket.
Can this be done with a “Custom condition” for the “On Correspond Notify Other Recipients”
Scrip ?Sounds like you may want to just have your template add Bccs if the
transaction creator is privileged or in a group. If you want to write
a custom condition, you can do that too, same idea
Best wishes for 2011 !
Catalin Constantin
Dazoot Software
Thank you for your reply.
It works.
You can simplify this a bit, Given a User object from CreatorObj, you
can just call PrincipalObj() on it
-kevin