BCC on reply is not recorded in ticket history

RT Users
1

Hi,

When replying to a ticket and adding BCCs, RT does not record the BCC
addresses in ticket history.
Is it possible to enable BCC recording in ticket history the same way CC
is recorded?

–Roy

2

Hi,

When replying to a ticket and adding BCCs, RT does not record the BCC
addresses in ticket history.
Is it possible to enable BCC recording in ticket history the same way CC
is recorded?

It’s recorded. (And you can see it in the copy RT saves and sends out)

lib/RT/Attachment_Overlay.pm sub Headers is the mentod you’d need to
change.