It is reported to me that when You send a new ticket to a queue with other
queue-names as BCC-receipients, a new ticket was created in the bcc
Is that correct? Not sure if I got it right, since I haven’t tested it,
but RT should normally not create a ticket when it receive BCC-mails?
Tomas A. P. Olaj, email: email@example.com, web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group