Batch resolve?

RT Users
1

Can I batch resolve 55 duplicate tickets someone has opened?

Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca

If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help@enel.ucalgary.ca.

2

I’d suggest a small shell script around the commandline ‘rt’ tool.On Wed, Aug 02, 2000 at 09:05:44AM -0600, Randy Millis wrote:

Can I batch resolve 55 duplicate tickets someone has opened?

–
Randy Millis
Network Administrator
Electrical and Computer Engineering
University of Calgary
2500 University Dr. N.W.
Calgary, Alberta
Canada T2N 1N4
Tel: 403-220-4864 Fax: 403-282-6855
rmillis@enel.ucalgary.ca
http://www.enel.ucalgary.ca/

=======================================================================
If you are making an Electrical and Computer Engineering Department
help or service request please use the web form at
http://www.enel.ucalgary.ca/prssform.html or e-mail
help@enel.ucalgary.ca.

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3

Can I batch resolve 55 duplicate tickets someone has opened?

I’m guessing not with the web-ui. Maybe the cl-ui (command-line user
interface). Otherwise, connect to mysql and whip up some sql
statements to do the work. Then, you could even outright delete the
dups, as opposed to resolving 'em all.