Banning a user from a certain queue

Is there a simple way to ban a user from creating tickets in a given
queue. I’m sure I can create a scrip to reject the tickets, but I was
wondering if there was another way built in.

Anne

Anne Ramey wrote:

Is there a simple way to ban a user from creating tickets in a given
queue. I’m sure I can create a scrip to reject the tickets, but I was
wondering if there was another way built in.

Don’t give them CreateTicket rights in that queue?

Anne


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Anne Ramey wrote:

Is there a simple way to ban a user from creating
tickets in a given
queue. I’m sure I can create a scrip to reject
the tickets, but I was
wondering if there was another way built in.

Don’t give them CreateTicket rights in that queue?

Anne


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at
http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials,
today!
Download a free sample chapter from
http://rtbook.bestpractical.com

It depends on how you set up the current rules. If
you have a global rule that says “anyone can create
tickets”, then I think you have a problem. You’d have
to change your logic where creating tickets is
permitted queue by queue. Then you can focus on that
one queue and/or user, and permit accordingly.

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