Is there a simple way to ban a user from creating tickets in a given
queue. I’m sure I can create a scrip to reject the tickets, but I was
wondering if there was another way built in.
Anne
Anne Ramey wrote:
Is there a simple way to ban a user from creating tickets in a given
queue. I’m sure I can create a scrip to reject the tickets, but I was
wondering if there was another way built in.
Don’t give them CreateTicket rights in that queue?
Anne
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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati
Anne Ramey wrote:
Is there a simple way to ban a user from creating
tickets in a given
queue. I’m sure I can create a scrip to reject
the tickets, but I was
wondering if there was another way built in.Don’t give them CreateTicket rights in that queue?
Anne
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http://wiki.bestpractical.comBuy your copy of our new book, RT Essentials,
today!
Download a free sample chapter from
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It depends on how you set up the current rules. If
you have a global rule that says “anyone can create
tickets”, then I think you have a problem. You’d have
to change your logic where creating tickets is
permitted queue by queue. Then you can focus on that
one queue and/or user, and permit accordingly.
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