Banging my head against RT2


#1

I’ve been trying, really…

I am attempting to get RT2 up and limping with the goal being to hack on
it to get something we can actually use some time this year. However, it
appears that I’m just too dense.

I’ve followed the install instructions exactly and have run into some sort
of permissions problem inside (?) rt, and frankly the docs just do not
exist to figure it out. The simplest example:

rt -create

root started up the RT cliPlace Request in queue: general
No permission to create tickets in ‘general’

Use of uninitialized value at /opt/rt-1.3/lib/rt/ui/cli/manipulate.pm line 320, chunk 1.

Now I suspect this is all related to the ACLs, but all I have to go on
withhow the ACL’s work is the schema, and it is not exactly clear. A comment
implies that the sole ACL in the standard install opens everything wide, but
it sure doesn’t seem that way.

Is there ANY useful documentation for RT2? Does ANYONE other than Jesse or
Tobias have a semi-working RT2 instance going?


#2

Bill:
I bounced a set of required ACL objects to rt-devel a week or two
ago.

Once again, they are:

INSERT INTO ACL VALUES (1,0,‘User’,‘SuperUser’,‘Queue’,0);
INSERT INTO ACL VALUES (2,3,‘User’,‘CreateTicket’,‘Queue’,0);
INSERT INTO ACL VALUES (3,3,‘User’,‘ShowTicket’,‘Ticket’,0);
INSERT INTO ACL VALUES (4,3,‘User’,‘ShowTicketHistory’,‘Ticket’,0);
INSERT INTO ACL VALUES (6,3,‘User’,‘CreateTicket’,‘Queue’,1);
INSERT INTO ACL VALUES (7,3,‘User’,‘ModifyTicket’,‘Ticket’,1);
INSERT INTO ACL VALUES (8,1,‘User’,‘Superuser’,‘System’,0);
INSERT INTO ACL VALUES (9,0,‘Everyone’,‘Superuser’,‘System’,0);

If you’re playing with rt2, you definitely want to be on rt-devel.
I’d greatly appreciate patches to the docs for anything you run into.
And I’d be happy to answer questions :slight_smile:

FWIW, I do know of other folks who have gotten current builds of RT2 running.On Mon, Aug 07, 2000 at 01:38:52PM -0700, Bill Cole wrote:

I’ve been trying, really…

I am attempting to get RT2 up and limping with the goal being to hack on
it to get something we can actually use some time this year. However, it
appears that I’m just too dense.

I’ve followed the install instructions exactly and have run into some sort
of permissions problem inside (?) rt, and frankly the docs just do not
exist to figure it out. The simplest example:

rt -create

root started up the RT cliPlace Request in queue: general
No permission to create tickets in ‘general’

Use of uninitialized value at /opt/rt-1.3/lib/rt/ui/cli/manipulate.pm line 320, chunk 1.

Now I suspect this is all related to the ACLs, but all I have to go on
withhow the ACL’s work is the schema, and it is not exactly clear. A comment
implies that the sole ACL in the standard install opens everything wide, but
it sure doesn’t seem that way.

Is there ANY useful documentation for RT2? Does ANYONE other than Jesse or
Tobias have a semi-working RT2 instance going?


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent — root@eruditorum.orgjesse@fsck.com
pgp keyprint: 50 41 9C 03 D0 BC BC C8 2C B9 77 26 6F E1 EB 91
that’s security the same way that asking for directions to topeka and
being told that a seal is a mammal is informative
-robin@apocalypse.org