My old RT use also /rt/
It happens in every search I try.
This is my DefaultSearchFormat result:
Alberto García Pérez
firstname.lastname@example.orgDe: email@example.com [mailto:firstname.lastname@example.org] En nombre de Kevin Falcone
Enviado el: martes, 04 de marzo de 2014 21:03
Asunto: Re: [rt-users] Bad URL formation after search a ticket
What files do you need?
I attached the RT_Siteconfig.pm and the apache.conf in this email.
You should know that your apache.conf doesn’t actually contain your RT apache configuration (it sucks in configuration from elsewhere in the Debian package).
I have just upgrade de RT from 3.6.6 to 4.0.4
Was your old RT located at the root of the server or did it also use /rt/ ?
Also, now that we know you’re using Debian packages, at least grab the ones from backports so you have 4.0.19 rather than 4.0.4 from 2011
I have an issue with a bad formation in the URL when I search for some tickets.
To reproduce the issue, I search a ticket or use the quick search. Then I click on the ticket
title and I can’t go into the ticket.
My correct URL is:
But it shows: http://188.8.131.52/Ticket/Display.html?id=3638
If this happens on every search, rather than just some searches, I assume you either have a bogus DefaultSearchResultFormat in your config (but the config you sent says you don’t have that).
Alternately, you could have a bogus personal search format.
Go check Tools → Admin → Tools → System Configuration and search for your DefaultSearchResultFormat, is should have __WebPath__s in it.
If it only happens for you, or only happens on some searches, there are different problems it could be.