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I’m new to Linux, so I may be overlooking something obvious.
I’ve been supporting our RT (3.4.2) instance on FreeBSD for several
months. Now I’m going to be responsible as well for RT in a Linux
environment. A colleague recently set up a Linux Fedora FC5 box and
installed RT 3.4.5 via ‘yum’, out of the box. I’m now trying to configure
it and apply a few mods and customizations that I did on my FreeBSD RT
But what I’ve noticed is that the file structure of the RT web tree is not
right! RT was installed into /var/www/rt3. But under that directory,
instead of /var, /share, /sbin, /local, /lib, /bin and /etc, all I find is
the root web directory, e.g., l, index.html, autohandler, /User, /Tools,
/Ticket, /SelfService, /Search, /REST, /NoAuth, /Elements, /Download,
/Approvals, /Admin and /Callbacks. So, for one thing, I have no way to
apply mods or customizations as there’s no /local subdirectory.
The person who did the install says he ran it out of the box, using ‘yum’.
He didn’t specify any changes to the install locations.
Could someone who is running RT on Linux (especially if it’s Fedora) give
me at least a hint of what’s going on?
Meanwhile, I’ve got RT running, but I’m very limited in what I can do with
it as far as customization. I was able to install Jesse’s BrandedQueues
extension; somehow that install was able to find the top-level location
of the RT web stuff. But where is the rest of the RT tree?
BTW: the RT config files were installed in /etc/rt3 and I am able to
customize RT_SiteConfig.pm. Also, the supplied rt scripts
(rt-setup-database, rt-mailgate, rt-dump-database, rt-crontool and rtacct)
were installed into /usr/sbin (not under an rt3 directory at all).
This RT instance is intended as a prototype and is needed right now by one
small set of users. But in the near future I’ll be doing a fresh install
on a new Linux system, so whatever I can learn from you now could be of
great value when I get to start over from scratch.
Any help will be appreciated.
Mike Friedman System and Network Security
mikef@ack.Berkeley.EDU 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
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