Background CSS is gone

RT Users
1

Hi All

I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty. Anyone else is
experiencing it as well ?

Thanks
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

2

Asif Iqbal wrote:

Hi All

I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty. Anyone else is
experiencing it as well ?

I wonder if going back to 3.0.9 is the only option to fix the css style.

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

3

Asif Iqbal wrote:

Asif Iqbal wrote:

Hi All

I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty. Anyone else is
experiencing it as well ?

I wonder if going back to 3.0.9 is the only option to fix the css style.

I noticed it my webrt site looks fine with Mozilla but not with IE (any
version)

Is there something changed may be with CSS definition on 3.0.10 ?

Thanks

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

4

Asif Iqbal wrote:

Hi Ruslan

I noticed you have been very helpful to this community. Is there any
helpful suggestion you might have on my issue? Sorry for sending you
direct email. I have been sending email directly to the group but got no
answer. I know I should not have any expectation from the mailing list
since it is more like pro bono.
You must do some debugging yourself. Info “mozilla is ok, IE isn’t” is
not enought. Logs! You should have logs on your system which are
especialy for such issues, not only for wasting your hdd space.

Suggestions:

  1. Look into HTTPD access logs. Do your browser request css file when
    you reload your page.
  2. If there is no access entry look into error. May be RT generate wrong
    link(can be).
  3. Try to load css file in browser with direct URL.
  4. Look into mozilla console, mozilla post warnings about css there too.
  5. If your domain public(accesible in Internet) use CSS validator
    The W3C CSS Validation Service
  6. If everything above is fine and mozilla still use css normally, but
    IE not then you should try some forums about IE css compatibility and
    send them css files.

We use our own css and design so I can’t help a lot with vanilla RT
css/html layout. Also I didn’t see such problems yet.

		Best regards. Ruslan.
5

Ruslan U. Zakirov wrote:

Asif Iqbal wrote:

Hi Ruslan

I noticed you have been very helpful to this community. Is there any
helpful suggestion you might have on my issue? Sorry for sending you
direct email. I have been sending email directly to the group but got no
answer. I know I should not have any expectation from the mailing list
since it is more like pro bono.
You must do some debugging yourself. Info “mozilla is ok, IE isn’t” is
not enought. Logs! You should have logs on your system which are
especialy for such issues, not only for wasting your hdd space.

Suggestions:

  1. Look into HTTPD access logs. Do your browser request css file when
    you reload your page.

With IE, NO

With Mozilla YES

Would you know why ?

  1. If there is no access entry look into error. May be RT generate wrong
    link(can be).
  2. Try to load css file in browser with direct URL.
  3. Look into mozilla console, mozilla post warnings about css there too.
  4. If your domain public(accesible in Internet) use CSS validator
    The W3C CSS Validation Service
  5. If everything above is fine and mozilla still use css normally, but
    IE not then you should try some forums about IE css compatibility and
    send them css files.

We use our own css and design so I can’t help a lot with vanilla RT
css/html layout. Also I didn’t see such problems yet.

  	Best regards. Ruslan.

Thanks for your help

----- Forwarded message from Asif Iqbal iqbala@qwestip.net -----

Date: Tue, 27 Apr 2004 00:46:36 -0400
To: rt-users@lists.fsck.com
Cc:
From: Asif Iqbal iqbala@qwestip.net
Subject: Re: [rt-users] Background CSS is gone

Asif Iqbal wrote:

Asif Iqbal wrote:

Hi All

I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty.
Anyone else is
experiencing it as well ?

I wonder if going back to 3.0.9 is the only option to fix the css style.

I noticed it my webrt site looks fine with Mozilla but not with IE (any
version)

Is there something changed may be with CSS definition on 3.0.10 ?

Thanks

Thanks

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

6

Asif Iqbal wrote:

Ruslan U. Zakirov wrote:

Asif Iqbal wrote:

Hi Ruslan

I noticed you have been very helpful to this community. Is there any
helpful suggestion you might have on my issue? Sorry for sending you
direct email. I have been sending email directly to the group but got no
answer. I know I should not have any expectation from the mailing list
since it is more like pro bono.
You must do some debugging yourself. Info “mozilla is ok, IE isn’t” is
not enought. Logs! You should have logs on your system which are
especialy for such issues, not only for wasting your hdd space.

Suggestions:

  1. Look into HTTPD access logs. Do your browser request css file when
    you reload your page.

With IE, NO

With Mozilla YES

Would you know why ?

I found the fix

I was missing the ending “>” on this line

However, Mozilla was smart enough to put that last “>” to fix the issue

  1. If there is no access entry look into error. May be RT generate wrong
    link(can be).
  2. Try to load css file in browser with direct URL.
  3. Look into mozilla console, mozilla post warnings about css there too.
  4. If your domain public(accesible in Internet) use CSS validator
    The W3C CSS Validation Service
  5. If everything above is fine and mozilla still use css normally, but
    IE not then you should try some forums about IE css compatibility and
    send them css files.

We use our own css and design so I can’t help a lot with vanilla RT
css/html layout. Also I didn’t see such problems yet.

  	Best regards. Ruslan.

Thanks for your help

----- Forwarded message from Asif Iqbal iqbala@qwestip.net -----

Date: Tue, 27 Apr 2004 00:46:36 -0400
To: rt-users@lists.fsck.com
Cc:
From: Asif Iqbal iqbala@qwestip.net
Subject: Re: [rt-users] Background CSS is gone

Asif Iqbal wrote:

Asif Iqbal wrote:

Hi All

I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty.
Anyone else is
experiencing it as well ?

I wonder if going back to 3.0.9 is the only option to fix the css style.

I noticed it my webrt site looks fine with Mozilla but not with IE (any
version)

Is there something changed may be with CSS definition on 3.0.10 ?

Thanks

Thanks

–
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1