AW: RT2 Modifying Template to include attachments in emails

RT Users
1

hi stefan,

maybe my answer is a little late, but since there are no follow-ups to your
post it might still be helpfull.
we use a modified version of the attached ‘NotifyWithAttachment.pm’ written
by Staffan Larsen(?).

it’s used this way:

  1. Read the README
  2. Copy the perl module to rt2/lib/RT/Action/ (since this is a
    ScripAction)
    3a.execute the insert database script - this adds NotifyWithAttachment to
    the list of known ScripActions.
    3b.or use the following sql-statement on the rt-db: insert into
    ScripActions values (##,‘NotifyAllWatchersWithAttachment’,‘Sends mail to all
    watchers with attachments’,‘NotifyWithAttachment’,‘All’,‘4’,‘2002-07-19
    13:30:00’,1,‘2002-07-19 13:30:00’);

Then, use this action in a scrip or your choosing. I modified the
OnCorrespond script to use this action instead of NotifyAllWatchers.

NOTE: I found a misspelled hash key in my copy of NotifyWithAttachment.pm
Around line 54, change “Disposisiton” to “Disposition”

good luck.

mit freundlichen gruessen aus der margaretenstrasse in hamburg

cu
andreas

Andreas Wahlfeldt
subshell GmbH
Margaretenstraße 43a
20357 Hamburg

t +49.40. 431 362-25
f +49.40. 431 362-29
e awahlfeldt@subshell.com

Message: 4Date: Tue, 27 Jul 2004 13:30:37 +0200
From: Stefan Seiz TalkLists@index-s.de
Subject: [rt-users] RT2 Modifying Template to include attachments in
emails
To: rt-users@lists.bestpractical.com
Message-ID: BD2C097D.574FE%TalkLists@index-s.de
Content-Type: text/plain; charset=“US-ASCII”

Hi,

this is probably a faq, but since the web-search feature to this list seems
broken, it is hard for me to find it out - the RT2 docs also seem broken
(redirecting to webarchive which doesn’t always find a cached version).
Google didn’t help me either.

I need to know how to modify a template in RT2 so it includes the
attachments of the original request into email send with the corresdpondance
template.

Current Template “Default correspondence template”:
— snip —

{$Transaction->Content()}
— snap —

Thanks!

Stefan Seiz http://www.StefanSeiz.com
Spamto: bin@imd.net

NotifyWithAttachment.tgz (2.6 KB)

2

Andreas Wahlfeldt wrote:

hi stefan,

maybe my answer is a little late, but since there are no follow-ups to your
post it might still be helpfull.
we use a modified version of the attached ‘NotifyWithAttachment.pm’ written
by Staffan Larsen(?).

Migrate to RT3 that has support of this feature in core.
http://wiki.bestpractical.com/?Template

			Best regards. Ruslan.