AW: RT problem

RT Users
1

Hi,

Yes we had it also, special after on on longer time of pt no pot usage (?!?) We fixed it dirty by nightly reboots. Later we switched to mod_fcgid.

Torsten-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Wed Apr 25 02:12:44 2007
Subject: [rt-users] RT problem

I have this strange and unexplainable problem with RT 3.4.6 on RHEL4.
For some reason when using RT for any length of time, I get a
mason_handler process taking up all 2 GB of ram on the server, and
driving the load up to about 40, which causes the system to freeze.
You can see this from a top session just as it happens, the ram usage is
89.9%, is there any way to know what could be causing this? I’ve ruled
out fastcgi or apache from being a problem. Any ideas would be appreciated.

2948 apache 15 0 4317m 1.8g 1412 D 28 89.9 0:36.19 mason_handler.f

Justin Zygmont
System and Network Administrator
Cityfone Telecommunications Inc

604.629.8841
justin at cityfone dot net
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2

Yes we had it also, special after on on longer time of pt no pot
usage (?!?) We fixed it dirty by nightly reboots. Later we switched
to mod_fcgid.

We use mod_fcgi but we still do a nightly apache “reload” which just
restarts the fcgi server processes.

On occasion, we must reload during the day, but that is perhaps once
every 4-5 months.

It just seems to grow and grow the memory used per process.

smime.p7s (2.47 KB)

3

Yes we had it also, special after on on longer time of pt no pot
usage (?!?) We fixed it dirty by nightly reboots. Later we
switched to mod_fcgid.

We use mod_fcgi but we still do a nightly apache “reload” which
just restarts the fcgi server processes.

On occasion, we must reload during the day, but that is perhaps
once every 4-5 months.

It just seems to grow and grow the memory used per process.

That sure sounds like a memory leak. If there are certain operations
that can make the growth happen faster that would help us track it down.

-jesse

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