AW: RT Patch: Better handling of HTML UTF8 Mails

Hi again,

this time with a body:

The patch I’ve sent will expand RTs charset handling to HTML Parts of incoming E-Mail. This will greatly improve RTs interoperability especially with Outlook, which sends HTML Mail by default. I am not sure if I really got all the neccessary places, but it works fine here. Without this patch, almost all Outlook sent HTML mails have broken special characters when being displayed in the RT Web interface.

I hope that this could actually go into the main distribution to save me from having to patch RT after every upgrade.

Yours,
Torben Nehmer

Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Tel.: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer@cancom.de mailto:torben.nehmer@cancom.de
www.cancom.de http://www.cancom.de

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und ausschließlich für den Gebrauch durch den Empfänger bestimmt!
This e-mail and any files transmitted with it are confidential intended solely for the use of the addressee!

I didn’t look into the patch yet, but could you please write a very
simple email in outlook and store full email as outlook sends it, so
we can add it into our test suite to make sure everything will be fine
later.On 11/2/07, Torben Nehmer torben.nehmer@cancom.de wrote:

Hi again,

this time with a body:

The patch I’ve sent will expand RTs charset handling to HTML Parts of
incoming E-Mail. This will greatly improve RTs interoperability especially
with Outlook, which sends HTML Mail by default. I am not sure if I really
got all the neccessary places, but it works fine here. Without this patch,
almost all Outlook sent HTML mails have broken special characters when being
displayed in the RT Web interface.

I hope that this could actually go into the main distribution to save me
from having to patch RT after every upgrade.

Yours,
Torben Nehmer


Torben Nehmer
Diplom Informatiker (FH)
Business System Developer

CANCOM Deutschland GmbH
Messerschmittstr. 20
89343 Scheppach
Germany

Tel.: +49 (0)8225 - 996-1118
Fax: +49 (0)8225 - 996-41118
torben.nehmer@cancom.de
www.cancom.de

CANCOM Deutschland GmbH
Sitz der Gesellschaft: Jettingen-Scheppach
HRB 10653 Memmingen
Geschäftsführer: Paul Holdschik, Christian Linder

Diese E-Mail und alle mitgesendeten Dateien sind vertraulich und
ausschließlich für den Gebrauch durch den Empfänger bestimmt!
This e-mail and any files transmitted with it are confidential intended
solely for the use of the addressee!


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