Yes we too, how do you do this exactly?
TorstenFrom: Kobus Bensch NF kbensch@fullnet.co.uk
To: Ham MI-ID, Torsten Brumm
CC: rfh@pipex.net rfh@pipex.net; theillien@yahoo.com theillien@yahoo.com; rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Fri Sep 28 21:29:06 2007
Subject: Re: AW: Re: [rt-users] RT bottlenecks
Hi
I use Nagios and Cacti to monitor RT and the box
Ham MI-ID, Torsten Brumm wrote:
Hi matthew,
Me too, if you have something, pls share.
Does anyone have something to cleanly monitor the rt performance? Response times etc? We are using a scrip at this moment which does a wget and this pain in the ass.
Any idea is welcome
Torsten
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com> <mailto:rt-users-bounces@lists.bestpractical.com>
To: Mathew <theillien@yahoo.com> <mailto:theillien@yahoo.com>
CC: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com> <mailto:rt-users@lists.bestpractical.com>
Sent: Fri Sep 28 17:51:30 2007
Subject: Re: [rt-users] RT bottlenecks
Matthew;
If you have any benchmarking techniques , can you share them please I'll
be interested in how to monitor RT activities.
Regards;
Roy
Mathew wrote:
> Version 3.6.1 actually. I'll give it a try though and see what happens.
> I know there is a benchmarking method that was explained in the RT
> training I attended so I'll look in my documentation and see what I find
> for that.
>
> Keep up with my goings on at http://theillien.blogspot.com
>
> Roy El-Hames wrote:
>
>> Matthew;
>> What version of RT are you using?
>> With > 3.6.1, I noticed slowness with transaction custom fields queries,
>> if you do not use them try and comment out the following lines from
>> html/Ticket/Elements/ShowTransaction
>>
>> %# if ($Transaction->CustomFieldValues->Count) {
>> %# <& /Elements/ShowCustomFields, Object => $Transaction &>
>> %#}
>>
>> You may find tickets display quicker --but again do this if you do not
>> use Transaction CF's--
>>
>> Regards;
>> Roy
>>
>> Mathew wrote:
>>
>>> I've been informed that some are beginning to complain about the speed
>>> of RT when it comes to loading tickets that contain attachments. This
>>> has led to the question of distributed computing in the way of load
>>> balancing. I'd like to avoid moving in this direction with RT as we
>>> don't have the need for it. Our user base is small as is our ticket
>>> count.
>>>
>>> It would seem that most of the bottleneck comes from actually loading
>>> the page. I've found that tickets with numerous transactions (exact
>>> number not known) tend to be slow to load even without attachments.
>>>
>>> How should I go about pinpointing the bottleneck so I can find a
>>> solution that won't require a major tech refresh?
>>>
>>>
>>> Mathew
>>>
>>>
>>
>
>
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