AW: newbie needs a quick hand

RT Users
1

Hi,
beside what seph wrote about the version, which is really true.
If you have succesfully upgraded to RT3:
Your mailexchanger receives a mail for queue1@freewayprojects.com
and is forwarding it to queue1@WhateverTheNameOfYourRTServerIs.
The entry in your alias on WhateverTheNameOfYourRTServerIs should look like:
queue1: “|/path/to/rt-mailgate --queue general --action correspond --url
http://URLOfRT/”

JR

2

hi,

rt has been installed on to the same server which recieves email for the
domain - freewayprojects.com

The entry in your alias on WhateverTheNameOfYourRTServerIs should look
like:

queue1: “|/path/to/rt-mailgate --queue general --action correspond --url
http://URLOfRT/”

doesn’t this mean that the requests sent to queue1@freewayprojects.com
get put on to the ‘general’ queue.

i’m confusd by the basic issues on this…

if an external client sends in a email query do they send all queries to
rt@example.com

from here they go into the ‘general’ queue. this seems to be the way
the docs point to.

someone then reviews the ‘general’ queue and allocates the ticket -
maybe even moving it to a different queue.

or can several queues receive requests by using different email
addresses - i.e.

project1@example.com
project2@example.com
project3@example.com
etc etc

and emails received at these addresses would be put into the queues
project1
project2
project3
etc etc

thanks again for the help,

kev baileyOn Wed, 2004-06-09 at 15:13, Joachim Ritschmann wrote:

Hi,
beside what seph wrote about the version, which is really true.
If you have succesfully upgraded to RT3:
Your mailexchanger receives a mail for queue1@freewayprojects.com
and is forwarding it to queue1@WhateverTheNameOfYourRTServerIs.
The entry in your alias on WhateverTheNameOfYourRTServerIs should look like:
queue1: “|/path/to/rt-mailgate --queue general --action correspond --url
http://URLOfRT/”

JR

-----Ursprüngliche Nachricht-----
Von: Kevin Bailey [mailto:kbailey@freewayprojects.com]
Gesendet: Mittwoch, 9. Juni 2004 00:18
An: rt-users@lists.bestpractical.com
Betreff: [rt-users] newbie needs a quick hand

hi guys,

i have set up request-tracker1 on a debian box and its seems to be
working fine via the web interface and i have set up some users.

i have set up a queue (say queue1) and what i’d like to do is allow
clients to send emails to
queue1@freewayprojects.com
and this should create a ticket in the queue.

is this where

rt: |“/path/to/lrt/bin/rt-mailgate general correspond”

in the docs comes in?

would i set up

queue1@freewayprojects.com: |“/usr/bin/rt-mailgate queue1 correspond”

in the mail aliases file?

thanks for any help,
kev bailey

3

i’m confusd by some basic issues …

BTW - i’m using request-tracker1 - i promise to upgrade to
request-tracker3 when debian sarge goes stable :o)

if an external client sends in a email query do they send all queries to
rt@example.com

from here they go into the ‘general’ queue. this seems to be the way
the docs point to.

someone then reviews the ‘general’ queue and allocates the ticket -
maybe even moving it to a different queue.

or can several queues receive requests by using different email
addresses - i.e.

project1@example.com
project2@example.com
project3@example.com
etc etc

and emails received at these addresses would be put into the queues
project1
project2
project3
etc etc

thanks again for the help,

kev bailey

4

or can several queues receive requests by using different
email addresses - i.e.

project1@example.com
project2@example.com
project3@example.com
etc etc

and emails received at these addresses would be put into the
queues project1 project2 project3 etc etc

thanks again for the help,

kev bailey

Correct. Create a different alias for each queue and modify accordingly.

-Ray