Von: Travis Zadikem [mailto:tzadikem@yahoo.com]
Dienstag, 15. Oktober 2002 05:38
Betreff: [rt-users] Knowledge Base
I know that rt can use keywords and such, but I want to know if it or
anyone has it setup with a knowledge base or even a so called FAQ for
end-users.
I’m currently working on a system, that basicaly does what you might
want:
I doubled all the stuff for queues, tickets, transactions and
attachments to KB-categories, articles, versions and attachments, that
allows you to post stuff. Basically it is a second RT in the same
installation, that displays only the last transaction.
If anybody could use my hacked-together code, i can post it in the devel
list.
Julian