AW: international characters error again/still in RT 3.0.2pre5

RT Users
1

I’m using RT 3.0.2pre5
and tried the same - thanks for the info …
now it works in the webinterface but
auto-replies and all the outgoing mails
are still wrong …

ä ö ü ß look like äöüÃY

SuSE Linux 7.3
Perl: v5.6.1

any further suggestions ?

thanks,
tom

| -----Ursprüngliche Nachricht-----
| Von: Dirk Pape [mailto:pape-rt@inf.fu-berlin.de]
| Gesendet: Mittwoch, 7. Mai 2003 11:43
| An: rt-users@lists.fsck.com
| Betreff: Re: [rt-users] international characters error
| again/still in RT
| 3.0.2pre5
|
|
| and now, when I wrote this, I found the error.
|
| --Am Mittwoch, 7. Mai 2003 11:36 Uhr +0200 schrieb Dirk Pape
| pape-rt@inf.fu-berlin.de:
|
| > @EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
| (@EmailEncodings);
|
| this had been copied earlier from a (buggy?) RT_Config.pm
|
| I changed it to
|
| @EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
| (@EmailInputEncodings);
|
| as in the new RT_Config.pm, restarted apache-ssl and it works now
|
| Dirk.

2

Hello,

–Am Mittwoch, 7. Mai 2003 14:40 Uhr +0200 schrieb “Knaupp, Thomas”
Thomas.Knaupp@schwarz.de:

I’m using RT 3.0.2pre5
and tried the same - thanks for the info …
now it works in the webinterface but
auto-replies and all the outgoing mails
are still wrong …

I guess your mail tool (MUA) does not support utf-8. For compatibility
reasons we change EmailOuputEncoding on the same place (RT_SiteConfig.pm)
to iso-8859-1. We will later test with iso-8859-15 for the Eurosign working.

But for now, all seems to be perfect.

Regards,
Dirk

3

I guess your mail tool (MUA) does not support utf-8. For compatibility
reasons we change EmailOuputEncoding on the same place
(RT_SiteConfig.pm) to iso-8859-1. We will later test with iso-8859-15
for the Eurosign working.

8859-15 works fine over here. Right now I deem our switch over to RT 3
as a stunning success! Except for the crunchy bits that were not at all
caused by RT, but rather uncovered by it.

Regards,
Harald

Harald Wagener * FCB/Wilkens * An der Alster 42 * 20099 Hamburg