Avoid Blank Subject in New Ticket

RT Users
1

Hi,

we are running RT 3.8.1 and have a mysql 5.0 as db .

Our users have been trained to use RT but often forget to add a subject
to their ticket.

Is there something more effective than corporal punishments to enforce
the insertion of a subject when a new ticket is created, ?

Thank you for your hints.

cheers

Andrea Perotti

2

Hi,

we are running RT 3.8.1 and have a mysql 5.0 as db .

Our users have been trained to use RT but often forget to add a subject
to their ticket.

Is there something more effective than corporal punishments to enforce
the insertion of a subject when a new ticket is created, ?

here is a plugin that does this:

RT-Extension-MandatorySubject-0.05 - Enforce users to fill the subject when creating a ticket - metacpan.org

3

Emmanuel Lacour ha scritto:

here is a plugin that does this:

RT-Extension-MandatorySubject-0.05 - Enforce users to fill the subject when creating a ticket - metacpan.org

Thanks Emmanuel, I was just looking for something like this!

And thanks for the deb repo that you provide at
Index of /debian : it has saved my day many times!

cheers

Andrea Perotti
Cutaway S.r.l.
c/o Seat PagineGialle
email : aperotti@cutaway.it
www : http://www.cutaway.it