Autreply doesn't work - use of watchers?]

RT Users
1

Hi,

I want to inform you that I already found the solution of my first
question. It was an internal mistake, sorry.

But I am still intersted in the second question.

and I have another question:
-)I created a ticket with a user of this “normal-member” group
(rights: CommentOnTicket, CreateTicket, ModifySelf, ReplyToTicket,
SeeQueue, ShowACL, ShowTicket, ShowTicketComments, Watch)
When I submit an entrie with such an user I get the following respons:

Ticket 12 created in queue ‘xxx’
Permission Denied

What does this mean “permission denied”? What permission?

thanks for your help!
ciao Astrid-------- Original Message --------
Subject: [rt-users] autreply doesn’t work - use of watchers?
Date: Fri, 19 Nov 2004 14:57:53 +0100
From: Astrid Holzhauser astrid.holzhauser@factline.com
Organization: factline Webservices GmbH
To: rt-users@lists.bestpractical.com

Hallo,

We have just installed RT and I am now preparing the administrational
settings. For that I have two questions:

1)I created a usergroup for normal users that are just allowed to create
tickets and comment on them. I have choosen the following rights:

CommentOnTicket, CreateTicket, ModifySelf, ReplyToTicket, SeeQueue,
ShowACL, ShowTicket, ShowTicketComments, Watch

My first text was creating a normal ticket. I added an AdminCC manually.
This person got the email with the Transaction-Template, but the
Requestor got no email, although I didn’t delete the default scrip “On
Create Autoreply”

Why didn’t the requestor get an autoreply? Is there anything wrong with
the group rights? Or did we forget something in the installation?

  1. What ist the use of queue watchers? They are not displayed in a
    transparent way, when you create a ticket. When do they get informed
    about a ticket?

thanks for your help!
Astrid

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Astrid Holzhauser - Customer Support
factline webservices gmbh
praterstr 15/4/15 | 1020 vienna | austria
tel: +43/1/218 85 03 - 11 | fax: 218 85 02
homepage www.factline.com