Autorespond to Opening Tickets Via Email

Howdy,

RT would initially respond to emails sent in, I have since changed just
the text in the default reply template and now RT does not autoreply…

All the scrips are still there and appear to be correct.

Any suggestions anyone?

Michael Cheshire | mob : 61 402 277 092
Senior Network Engineer | ph : 1300 738 333
Linux, NT/2K, Cisco | fax : 61 8 8332 8666
CCNA | eml : michaelc@microarts.com.au
mailto:michaelc@microarts.com.au
Microarts | web : http://www.microarts.com.au
http://www.microarts.com.au/

I should add that RT still opens the ticket OK.

M.-----Original Message-----
From: Michael T. Cheshire
Sent: Thursday, 24 April 2003 2:41 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Autorespond to Opening Tickets Via Email

Howdy,
 
RT would initially respond to emails sent in, I have since

changed just the text in the default reply template and now RT does not
autoreply…

All the scrips are still there and appear to be correct. 
 
Any suggestions anyone?
 
Michael Cheshire          | mob : 61 402 277 092 
Senior Network Engineer   | ph : 1300 738 333 
Linux, NT/2K, Cisco       | fax : 61 8 8332 8666 
CCNA                      | eml : michaelc@microarts.com.au

mailto:michaelc@microarts.com.au
Microarts | web : http://www.microarts.com.au
http://www.microarts.com.au/

Hmmm further to that the log file indicates the following :

[Thu Apr 24 06:30:14 2003] [debug]: Converting ‘us-ascii’ to ‘utf-8’
(/opt/rt3/lib/RT/I18N.pm:278)
[Thu Apr 24 06:30:15 2003] [debug]: Max size is 10000000
(/opt/rt3/lib/RT/Attachment_Overlay.pm:184)
[Thu Apr 24 06:30:16 2003] [error]: error: unexpected end of header

(/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:16 2003] [info]: RT::Scrip=HASH(0x9471250): Couldn’t
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:16 2003] [info]:
rt-3.0.0-28-56.9.74536181866242@rt.microarts.com.au #28/56 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
[Thu Apr 24 06:30:17 2003] [info]:
rt-3.0.0-28-56.9.74536181866242@rt.microarts.com.au No recipients
found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)
[Thu Apr 24 06:30:17 2003] [error]: error: unexpected end of header

(/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:17 2003] [info]: RT::Scrip=HASH(0x94776c0): Couldn’t
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:17 2003] [info]: Ticket 28 created in queue 'General’
by mcheshire (/opt/rt3/lib/RT/Ticket_Overlay.pm:589)-----Original Message-----
From: Michael T. Cheshire
Sent: Thursday, 24 April 2003 2:58 PM
To: Michael T. Cheshire; rt-users@lists.fsck.com
Subject: RE: [rt-users] Autorespond to Opening Tickets Via Email

I should add that RT still opens the ticket OK.
 
M.

	-----Original Message-----
	From: Michael T. Cheshire 
	Sent: Thursday, 24 April 2003 2:41 PM
	To: rt-users@lists.fsck.com
	Subject: [rt-users] Autorespond to Opening Tickets Via

Email

	Howdy,
	 
	RT would initially respond to emails sent in, I have

since changed just the text in the default reply template and now RT
does not autoreply…

	All the scrips are still there and appear to be correct.

	 
	Any suggestions anyone?
	 
	Michael Cheshire          | mob : 61 402 277 092 
	Senior Network Engineer   | ph : 1300 738 333 
	Linux, NT/2K, Cisco       | fax : 61 8 8332 8666 
	CCNA                      | eml :

michaelc@microarts.com.au mailto:michaelc@microarts.com.au
Microarts | web :
http://www.microarts.com.au http://www.microarts.com.au/

I just had a similar problem not but five minutes ago… turns out I
was missing a } as a closure to a {…

The template parser spits out nothing meaningful if it fails to parse
your template and sendmail is what’s barfing with regard to “unexpected
end of headers”…

Check your template VERY closely… make sure you’re referring to
objects that really exist and you’ve got all of your {}'s in order.On Wednesday, April 23, 2003, at 11:53 PM, Michael T. Cheshire wrote:

Hmmm further to that the log file indicates the following :

[Thu Apr 24 06:30:14 2003] [debug]: Converting ‘us-ascii’ to ‘utf-8’
(/opt/rt3/lib/RT/I18N.pm:278)
[Thu Apr 24 06:30:15 2003] [debug]: Max size is 10000000
(/opt/rt3/lib/RT/Attachment_Overlay.pm:184)
[Thu Apr 24 06:30:16 2003] [error]: error: unexpected end of header

(/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:16 2003] [info]: RT::Scrip=HASH(0x9471250): Couldn’t
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:16 2003] [info]:
rt-3.0.0-28-56.9.74536181866242@rt.microarts.com.au #28/56 - Scrip
3 (/opt/rt3/lib/RT/Action/SendEmail.pm:91)
[Thu Apr 24 06:30:17 2003] [info]:
rt-3.0.0-28-56.9.74536181866242@rt.microarts.com.au No recipients
found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)
[Thu Apr 24 06:30:17 2003] [error]: error: unexpected end of header

(/opt/rt3/lib/RT/Template_Overlay.pm:339)
[Thu Apr 24 06:30:17 2003] [info]: RT::Scrip=HASH(0x94776c0): Couldn’t
prepare Autoreply To Requestors (/opt/rt3/lib/RT/Scrip_Overlay.pm:338)
[Thu Apr 24 06:30:17 2003] [info]: Ticket 28 created in queue
’General’ by mcheshire (/opt/rt3/lib/RT/Ticket_Overlay.pm:589)

-----Original Message-----
From: Michael T. Cheshire
Sent: Thursday, 24 April 2003 2:58 PM
To: Michael T. Cheshire; rt-users@lists.fsck.com
Subject: RE: [rt-users] Autorespond to Opening Tickets Via Email

I should add that RT still opens the ticket OK.

M.

-----Original Message-----
From: Michael T. Cheshire
Sent: Thursday, 24 April 2003 2:41 PM
To: rt-users@lists.fsck.com
Subject: [rt-users] Autorespond to Opening Tickets Via Email

Howdy,

RT would initially respond to emails sent in, I have since changed
just the text in the default reply template and now RT does not
autoreply…

All the scrips are still there and appear to be correct.

Any suggestions anyone?


Michael Cheshire | mob : 61 402 277 092
Senior Network Engineer | ph : 1300 738 333
Linux, NT/2K, Cisco | fax : 61 8 8332 8666
CCNA | eml : michaelc@microarts.com.au
Microarts | web : http://www.microarts.com.au

Right you were :slight_smile:

Sorry for bothering you all with something so trivial…

M.From: Chad Scott [mailto:chad@idworld.net]
Sent: Thursday, 24 April 2003 6:02 PM
To: Michael T. Cheshire
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Autorespond to Opening Tickets Via Email

I just had a similar problem not but five minutes ago… turns out I
was missing a } as a closure to a {…

The template parser spits out nothing meaningful if it fails to parse
your template and sendmail is what’s barfing with regard to “unexpected
end of headers”…

Check your template VERY closely… make sure you’re referring to
objects that really exist and you’ve got all of your {}'s in order.