New user here. I’m trying to configure RT for my organization, but I am a bit stuck with some scripting within RT. I’ve tried to read the docs but I still don’t know how to accomplish what I am intending to do.
The thing is, I would like to create a script so that whenever new tickets are created, if the sender email ends with, say, ‘@yahoo.com’, it is automatically resolved.
Can I get some guidance on this matter? I find no examples of this, or maybe I am not looking at the right places.