I found that using the AdminCc functionality on the queue created too
We only wanted notification of new tickets, not every update in detail.
I created a “Notify Potential Owners” scrip that does this.
This emails all the people who could potentially work on the ticket.
That’s assuming that the AdminCc doesn’t quite do what you want.
Regards, Ian.From: email@example.com
[mailto:firstname.lastname@example.org] On Behalf Of Brian W.
Sent: 08 June 2005 19:09
To: Vicki Stanfield; erol
Subject: RE: [rt-users] AutoReplying
I’m still new to this, but as far as I know, you just need to add the
users as watchers for the queue via the web interface.
That’s right. You will actually want to use Administrative Cc: for
your watchers, as the default scrips automatically include AdminCc:
users on correspondance (including the creation of the ticket).
Be sure to check out the RT Wiki at http://wiki.bestpractical.com