I’m having a problem with RT 3.0.2. It’s not really a “problem” with RT
so much as (I suspect) deliberate behaviour of the system.
I want to autoreply to users submitting a new request.
We have various -support mailing lists (such as
systems-support) which feed into their own queue. In each mailing list
there is one member (such as rt-systems@…). I poll the mail server
with fetchmail as rt-systems and any mail it picks up I put into the
This is working well, except users are not recieving autoreplies if they
email the systems-support mailing list. However, they do recieve an
autoreply if they email rt-systems.
Sendmail reacts to these two situations differently. If the mail is sent
to rt-systems it shows up in the maillog as
email@example.com. If the mail is sent to
systems-support it comes
However, in each situation the ticket is created correctly, with the
right requestor email address.
Any thoughts on how I can autoreply to the mailing list email? I’d
prefer not to change the mailing list to an email address if I can avoid
Johan van den Dorpe