I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
ticket.
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says some thing like
"Could not load valid user!
go to http://blah.foo.com and enter your customer ID to create your
support account"
Right now when I send email to from a non-valid user i get a response
“Could not load a valid user” … im trying to figure out where in the
code that is, b/c it doesnt seem to be in a template anywhere…
I also dont think i can create a template/scrip for this b/c a ticket is
never acutally being created.
Can some one tell me where/how i can accomplish this?
Thanks
Eric Tamme wrote:
I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
ticket.
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says some thing like
"Could not load valid user!
go to http://blah.foo.com and enter your customer ID to create your
support account"
Right now when I send email to from a non-valid user i get a response
“Could not load a valid user” … im trying to figure out where in the
code that is, b/c it doesnt seem to be in a template anywhere…
I also dont think i can create a template/scrip for this b/c a ticket is
never acutally being created.
Can some one tell me where/how i can accomplish this?
Thanks
I found it …
/opt/rt3/lib/RT/Interface/Email.pm
Not in a template. It’s in the code, lib/RT/Interface/Email.pm. You
would have to override the Gateway and _NoAuthorizedUserFound routines
to customize the email.
It’s not in a tempalte because this error does not get to the point
where a template would be applied.
-lcm
Quoting Eric Tamme etamme@gentel.net:
I am approaching stopping spam from a different angle. Basically I have
setup my RT install so that you have an RT user to be able to submit a
ticket.
For customers who dont have a username and send a support request via
email, I want to autoreply with a link that says some thing like
"Could not load valid user!
go to http://blah.foo.com and enter your customer ID to create your
support account"
Right now when I send email to from a non-valid user i get a response
“Could not load a valid user” … im trying to figure out where in the
code that is, b/c it doesnt seem to be in a template anywhere…
I also dont think i can create a template/scrip for this b/c a ticket is
never acutally being created.
Can some one tell me where/how i can accomplish this?
Thanks
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