Autoreply template for each queue

RT Users
1

How can I configure an autoreply template in RT to send emails out based on the queue. For instance if I have a queue called support and the email alias associated to it is support@domainame.com and another queue called suggestion with the email alias associated to it is suggestion@domainname.com and so forth. Basically when I send an email to support@domainname.com I should get an autoreply from support@domainname.com and if I send it to suggestion@domain.com I should get an autoreply from suggestion@domainname.com. How do I make that happen?

Thanks

2

The last time I created templates (it was rt-2.x) it was as simple as

  1. create the templates with unique names and unique content
  2. Disable the global autoreply scrip
  3. create a scrip for each queue based on the template you’ve
    created for it.

I hope that applies even today, with rt-3.6.0.

HTH

    cheers
   - wash

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