AutoReply sometimes broken

Folks,

In the queue ‘Helpdesk’ AutoReply is a little broken:

...in the subject line of all future correspondence about this issue. To do so, you may reply to this message.
                    Thank you,

Note the absence of what should be the value of
{$Ticket->QueueObj->CorrespondAddress()}
after the ‘Thank you,’

In the queue ‘SysAdmin’ AutoReply works fine:

...in the subject line of all future correspondence about this issue. To do so, you may reply to this message.
                    Thank you,
                    sysadmin@professionalservices.ftw.mot.com

Note the Non-Absence of {$Ticket->QueueObj->CorrespondAddress()}
after the ‘Thank you’…

What gives? Have I mis-configured something?

If it’s any help, this comes out of rt.log1:

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
94.

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
96.

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
116.

[Tue Sep 17 17:20:10 2002] [debug]: RT::Transaction=HASH(0x8a94a4): Committed
AutoreplyToRequestors

[Tue Sep 17 17:20:10 2002] [info]: Ticket 29 created in queue ‘MPS_Helpdesk’.

Many thanks,

Drew M. Mooney

Disregard folks - fixed this one myself…

When I added this queue, RT said [regarding the fields where you specify
correspond and comment addresses] “If left blank, will default to
’helpdesk@some.domain.com’” and "...helpdesk-comment@some.domain.com".

So I left them blank. Just goes to show you: everything that CAN be set
explicitly SHOULD be set explicitly.On Tue, 17 Sep 2002 10:31:52 -0700 Drew Mooney dmmooney@earthlink.net wrote:

Folks,

In the queue ‘Helpdesk’ AutoReply is a little broken:

…in the subject line of all future correspondence about this issue. To do
so,

you may reply to this message.

                    Thank you,

Note the absence of what should be the value of
{$Ticket->QueueObj->CorrespondAddress()}

after the ‘Thank you,’

In the queue ‘SysAdmin’ AutoReply works fine:

…in the subject line of all future correspondence about this issue. To do
so,

you may reply to this message.

                    Thank you,

                    sysadmin@professionalservices.ftw.mot.com

Note the Non-Absence of {$Ticket->QueueObj->CorrespondAddress()}

after the ‘Thank you’…

What gives? Have I mis-configured something?

If it’s any help, this comes out of rt.log1:

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line

[Tue Sep 17 17:20:10 2002] [debug]: RT::Transaction=HASH(0x8a94a4): Committed
AutoreplyToRequestors

[Tue Sep 17 17:20:10 2002] [info]: Ticket 29 created in queue ‘MPS_Helpdesk’.

Many thanks,

Drew M. Mooney