Folks,
In the queue ‘Helpdesk’ AutoReply is a little broken:
...in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you,
Note the absence of what should be the value of
{$Ticket->QueueObj->CorrespondAddress()}
after the ‘Thank you,’
In the queue ‘SysAdmin’ AutoReply works fine:
...in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you,
sysadmin@professionalservices.ftw.mot.com
Note the Non-Absence of {$Ticket->QueueObj->CorrespondAddress()}
after the ‘Thank you’…
What gives? Have I mis-configured something?
If it’s any help, this comes out of rt.log1:
[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
94.
[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
96.
[Tue Sep 17 17:20:09 2002] [warning]: Use of uninitialized value in array
dereference at /opt/rt/rt2/lib/RT/Action/SendEmail.pm line
116.
[Tue Sep 17 17:20:10 2002] [debug]: RT::Transaction=HASH(0x8a94a4): Committed
AutoreplyToRequestors
[Tue Sep 17 17:20:10 2002] [info]: Ticket 29 created in queue ‘MPS_Helpdesk’.
Many thanks,
Drew M. Mooney