Autoreply sent when user creates ticket

When the user in charge of a queue creates a ticket as a way of sending
information to an external person, RT sends the email about the issue,
but also sends an auto-reply saying “Don’t respond to this ticket” which
causes confusion for the receipient.

Is there a way for the “onCreateTicket” send autorespond to
differenctiate between email created tickets and internally created

Chris Mason
Box 340, The Valley, Anguilla, British West Indies
Tel: 264 497 5670 Fax: 264 497 8463 Cell: 264 235 5670 The Anguilla Guide
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US Fax and Voicemail: (815)301-9759