AutoReply On Create "No recipients found"

RT Users
1

I recently upgraded to RT3 and have found that autoreplies are not
working. I turned up debugging in my log and find the following
messages:

Apr 21 14:51:59 barney RT: rt-3.0.1-302-1586.2.28123854941344@xxx.com
#302/1586 - Scrip 25 AutoreplyOnCreate
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Apr 21 14:51:59 barney RT: rt-3.0.1-302-1586.2.28123854941344@xxx.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)

But clearly the address of the person opening the ticket is available,
since the Requestor address is correctly populated in the ticket. So
I’m guessing the scrip isn’t getting the user’s email address
correctly… But I’m no perl-jockey and am way over my head to try to
figure that out…

Ideas?

Thanks,

Jim

2

I had a thought last night and tried it out this
morning. Turns out that there is something about
majordomo’s handling of the message that is confusing
RT3. No changes in my majordomo config when I
ugpraded to RT3, but I stopped getting autoreplies.
If I send email directly to the ticketing system it
works fine. If I include the ticketing email address
in a majordomo list it autoreplies don’t work.

Jim— James Goss jgoss1074@yahoo.com wrote:

I recently upgraded to RT3 and have found that
autoreplies are not
working. I turned up debugging in my log and find
the following
messages:

Apr 21 14:51:59 barney RT:
rt-3.0.1-302-1586.2.28123854941344@xxx.com
#302/1586 - Scrip 25 AutoreplyOnCreate
(/opt/rt3/lib/RT/Action/SendEmail.pm:91)
Apr 21 14:51:59 barney RT:
rt-3.0.1-302-1586.2.28123854941344@xxx.com
No recipients found. Not sending.
(/opt/rt3/lib/RT/Action/SendEmail.pm:170)

But clearly the address of the person opening the
ticket is available,
since the Requestor address is correctly populated
in the ticket. So
I’m guessing the scrip isn’t getting the user’s
email address
correctly… But I’m no perl-jockey and am way over
my head to try to
figure that out…

Ideas?

Thanks,

Jim

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