Autoreply based on language on user profile

RT Users
1

Hi,

I would like to know if it is possible (and if so, any help to get
working) to autoreply to a new ticket based on the language field in the
user profile.

Default to English template before user profile is set.

Thanks in advance,

Gilbert.

2

Hi,

I would like to know if it is possible (and if so, any help to get
working) to autoreply to a new ticket based on the language field in
the user profile.

Default to English template before user profile is set.

Templates can contain perl code and there are examples in the wiki of
loading alternate templates based on user conditions. You’ll want to
look into that.

You should also thing about what happens when you have two requestors
with two different languages.

-kevin

3

Hi Kevin,

Can you suggest an example that would be helpful with a link.
I have looked over quite a few and am not sure I understand.

Thanks in advance for your help.

Gilbert.On 23/02/2011 10:06 PM, Kevin Falcone wrote:

On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote:

Hi,

I would like to know if it is possible (and if so, any help to get
working) to autoreply to a new ticket based on the language field in
the user profile.

Default to English template before user profile is set.
Templates can contain perl code and there are examples in the wiki of
loading alternate templates based on user conditions. You’ll want to
look into that.

You should also thing about what happens when you have two requestors
with two different languages.

-kevin