Hey CK,
We are also using 4.2.x.
For special parsing of mail, we use RT::Extension::FutureMailgate, which is the mailgate of 4.4.
In our /etc/aliases we set up an action for the email address:
some-user: “|/opt/rt4/bin/rt-mailgate --queue ‘Foo’ --action ‘VerifyAccessRequestRenewal’ --url https://rt.example.com”
Here is our VerifyAccessRequestRenewal module…
cat lib/RT/Interface/Email/Action/VerifyAccessRequestRenewal.pm
package RT::Interface::Email::Action::VerifyAccessRequestRenewal;
use strict;
use warnings;
use Role::Basic 'with';
with 'RT::Interface::Email::Role';
=head1 NAME
RT::Interface::Email::Action::VerifyAccessRequestRenewal - Verify Access Request Renewal via the RT mailgateway.
=head1 SYNOPSIS
This plugin, if placed in L<RT_Config/@MailPlugins>, allows the mail
gateway to handle replies from requestors to verify access request renewals.
| rt-mailgate --action VerifyAccessRequestRenewal --queue General --url http://localhost/
=cut
sub CheckACL {
my %args = (
Message => undef,
CurrentUser => undef,
Ticket => undef,
Queue => undef,
Action => undef,
@_,
);
if ($args{Action} ne 'VerifyAccessRequestRenewal') {
return;
}
my $mail_error_subject = 'Access Request Renewal NOT Verified';
my $TicketObj = $args{Ticket};
if ( ! $TicketObj->Id ) {
MailError(
Subject => $mail_error_subject,
Explanation => "Could not find a ticket with id ".$TicketObj->Id,
FAILURE => 1,
);
}
if ( $TicketObj->Status ne 'activated') {
MailError(
Subject => $mail_error_subject,
Explanation => 'Ticket is not in a status that needs to have access renewed.',
FAILURE => 1,
);
}
my $generated_token = RT::Site::UMN::Duluth::Form::AccessRequest::generate_token(
ticket_id => $TicketObj->Id,
);
my $mime_entity = $args{Message};
my @parts = $mime_entity->parts;
PART:
for my $part (@parts) {
my $body = $part->bodyhandle;
if (! defined $body) {
next PART;
}
my $message = $body->as_string;
if (! defined $message) {
next PART;
}
if (my ($token_from_user) = $message =~ /access_renewal_verification_token=([\da-f]{32})[^\da-f]/i) {
if ($generated_token eq $token_from_user) {
# We found the token and it matches the one we generated
# from the ticket. We're good to continue.
return 1;
}
else {
# It doesn't look like the user provided the correct token.
# That is, they didn't respond to the correct email. Do not continue.
MailError(
Subject => $mail_error_subject,
Explanation => 'You did not reply to the most recent email requesting Access Renewal Verification.',
FAILURE => 1,
);
}
}
}
# We didn't parse out a token hash. Do not continue.
MailError(
Subject => $mail_error_subject,
Explanation => 'You did not reply to a email requesting Access Renewal Verification.',
FAILURE => 1,
);
}
sub HandleVerifyAccessRequestRenewal {
my %args = (
Message => undef,
Ticket => undef,
Queue => undef,
@_,
);
my $TicketObj = $args{Ticket};
my $mail_error_subject = 'Access Request Renewal NOT Verified';
my $mail_error_message
= 'Please contact '.RT->Config->Get('OrganizationTechnicalDepartmentNameShort')
. ' at '.RT->Config->Get('OrganizationTechnicalDepartmentContact')
. ' about this error.'
. "\n\n"
. 'The RT administrator should check the logs.'
;
if ( ! $TicketObj->Id ) {
RT->Logger->error('Could not find a ticket with id '.$TicketObj->Id);
MailError(
Subject => $mail_error_subject,
Explanation => $mail_error_message,
FAILURE => 1,
);
}
my $system_user_TicketObj = RT::Ticket->new(RT->SystemUser);
my ($ok, $msg) = $system_user_TicketObj->Load($TicketObj->Id);
if (! $ok) {
RT->Logger->error('Unable to load ticket, '.$TicketObj->Id.": $msg");
MailError(
Subject => $mail_error_subject,
Explanation => $mail_error_message,
FAILURE => 1,
);
}
# For setting the CF value, we'll need to be the system user.
$TicketObj = $system_user_TicketObj;
my $cf = $TicketObj->LoadCustomFieldByIdentifier('Renewal Verified At');
if (! $cf->Id) {
RT->Logger->error('Unable to load Custom Field "Renewal Verified At"');
MailError(
Subject => $mail_error_subject,
Explanation => $mail_error_message,
FAILURE => 1,
);
}
my $cf_values = $TicketObj->CustomFieldValues($cf->Id);
if (! $cf_values->HasEntry('now')) {
($ok, $msg) = $TicketObj->AddCustomFieldValue(
Field => $cf->Id,
Value => 'now',
);
if ($ok) {
# Success! We're done.
return;
}
RT->Logger->error("Unable to update Custom Field 'Renewal Verified At': $msg");
MailError(
Subject => $mail_error_subject,
Explanation => $mail_error_message,
FAILURE => 1,
);
}
}
1;
-m
