Automating RTIR reporting

RT Users
1

Hi

Is there a way by which we can automate the process of Incident reporting to
RTIR.

Say by means of an SNMPtrap from a device which detects such incidents.

Regards

Ashish

2

Use nagios to open a rt ticket-----Original Message-----
From: “Ashish Jain” ashish.jain@guavus.com

Date: Tue, 5 Aug 2008 19:46:26
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Automating RTIR reporting

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3

Alternatively, if you can send traps from your device, you could
receive them in using snmptt and have it EXEC a script to open an RT
ticket.

GregOn Tue, Aug 5, 2008 at 8:49 AM, chaim.rieger@gmail.com wrote:

Use nagios to open a rt ticket

Sent via BlackBerry from T-Mobile

-----Original Message-----
From: “Ashish Jain” ashish.jain@guavus.com

Date: Tue, 5 Aug 2008 19:46:26
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Automating RTIR reporting

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com