Automatically opening stalled tickets / OpenTicketAndComment

RT Users
1

We use the rt-crontool with Tom Lanyon’s OpenTicketAndComment.pm module to
automatically open stalled tickets after a week, and this worked very well
with RT3.6.

We’ve recently upgraded to 3.8.8, and we now get this error:

Can’t call method “Message” on an undefined value
at /usr/share/request-tracker3.8/lib/RT/Action/AutoOpen.pm line 77. 5190:
Processing without transaction, some conditions and actions may fail.
Consider using --transaction argument

I can see from the list that someone else had a similar problem when
moving from 3.6 to 3.8, but I didn’t find a solution.

Can anyone shed any light on this? For completeness, Tom’s module is
attached.

Thanks,
Keith

OpenTicketAndComment.pm (822 Bytes)

2

We use the rt-crontool with Tom Lanyon’s OpenTicketAndComment.pm module to
automatically open stalled tickets after a week, and this worked very well
with RT3.6.

We’ve recently upgraded to 3.8.8, and we now get this error:

Can’t call method “Message” on an undefined value
at /usr/share/request-tracker3.8/lib/RT/Action/AutoOpen.pm line 77. 5190:
Processing without transaction, some conditions and actions may fail.
Consider using --transaction argument

I can see from the list that someone else had a similar problem when
moving from 3.6 to 3.8, but I didn’t find a solution.

You don’t provide the command line you’re using, but I bet you’re not
passing --transaction. That stopped being an implicit argument in 3.8
(it defaulted to --transaction first in 3.6)

-kevin

3

You don’t provide the command line you’re using, but I bet you’re not
passing --transaction. That stopped being an implicit argument in 3.8
(it defaulted to --transaction first in 3.6)

Thanks Kevin, you’re exactly right: adding “–transaction first” fixed the
problem.

Thanks again.

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