I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me
When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”
The problem is that I can’t find where to allow the creation of new users!
I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me
When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”
Chris Hardie wrote:>On Sun, 30 Mar 2003, Andrew Boothman wrote:
Hi!
I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me
When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”
We just tooked the leap from RT1.x to RT3 this past weekend. The
following issue had me scratching my head as well (it needs to be added to
the RT3 manual). Anyway, I’m scratching my head again due to this message
(see my question below).
When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”
“To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.”
Jesse, which one is the proper or recommended way to do this?
Thanks!
“If Verisign is the ‘Value of Trust’,
then trust ain’t worth much any more.” - me
New docs on recommeded ACLs are on today’s todo list.
Of course, there are 25 other items on said list
The RT 2.0 recommendations are generally correct.
-jOn Mon, Mar 31, 2003 at 01:31:13PM -0800, bill@daze.net wrote:
Hello,
We just tooked the leap from RT1.x to RT3 this past weekend. The
following issue had me scratching my head as well (it needs to be added to
the RT3 manual). Anyway, I’m scratching my head again due to this message
(see my question below).
When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”
“To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.”
Jesse, which one is the proper or recommended way to do this?
Thanks!
–
“If Verisign is the ‘Value of Trust’,
then trust ain’t worth much any more.” - me
