Automatically Creating New Users

Hi!

I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me :slight_smile:

When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”

The problem is that I can’t find where to allow the creation of new users!

Please point me in the right direction…

Many thanks!

Andrew.

Hi!

I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me :slight_smile:

When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”

http://lists.fsck.com/pipermail/rt-users/2003-March/012631.html
http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html

Chris

Chris Hardie wrote:>On Sun, 30 Mar 2003, Andrew Boothman wrote:

Hi!

I’m sure the answer to this should be obvious, but I’ve read the
archives, the FAQ and googled and I still can’t find the answer, so
please help me :slight_smile:

When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”

http://lists.fsck.com/pipermail/rt-users/2003-March/012631.html
http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html

Many thanks.

This second message correctly resolved my problem. I didn’t appricate
that adding in extra permissions was needed to get things like this working.

Cheers.

Andrew

Hello,

We just tooked the leap from RT1.x to RT3 this past weekend. The
following issue had me scratching my head as well (it needs to be added to
the RT3 manual). Anyway, I’m scratching my head again due to this message
(see my question below).

When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”

http://lists.fsck.com/pipermail/rt-users/2003-March/012631.html
http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html

This second message correctly resolved my problem. I didn’t appricate
that adding in extra permissions was needed to get things like this working.

http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html states

“It turns out that assigning the privilege “Create Ticket” to the Global
System Group “Unprivileged” was all that needed to happen to fix this.”

However the RT doc at http://fsck.com/rtfm/article.html?id=2#214 states

“To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.”

Jesse, which one is the proper or recommended way to do this?

Thanks!

“If Verisign is the ‘Value of Trust’,
then trust ain’t worth much any more.” - me

Spam Trap Mail Key: ASK and you shall receive

New docs on recommeded ACLs are on today’s todo list.
Of course, there are 25 other items on said list :wink:

The RT 2.0 recommendations are generally correct.

-jOn Mon, Mar 31, 2003 at 01:31:13PM -0800, bill@daze.net wrote:

Hello,

We just tooked the leap from RT1.x to RT3 this past weekend. The
following issue had me scratching my head as well (it needs to be added to
the RT3 manual). Anyway, I’m scratching my head again due to this message
(see my question below).

When J. Random User sends email to my support@ mail address which
connects to rt-mailgate correctly, I get an email sent to root telling
me that, “RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.”

http://lists.fsck.com/pipermail/rt-users/2003-March/012631.html
http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html

This second message correctly resolved my problem. I didn’t appricate
that adding in extra permissions was needed to get things like this working.

http://lists.fsck.com/pipermail/rt-users/2003-March/012633.html states

“It turns out that assigning the privilege “Create Ticket” to the Global
System Group “Unprivileged” was all that needed to happen to fix this.”

However the RT doc at http://fsck.com/rtfm/article.html?id=2#214 states

“To allow arbitrary remote users to submit tickets into a given queue by
email, grant “Everyone” the rights to “SeeQueue”, “CreateTicket”,
“ReplyToTicket” and “CommentOnTicket” for that queue.”

Jesse, which one is the proper or recommended way to do this?

Thanks!


“If Verisign is the ‘Value of Trust’,
then trust ain’t worth much any more.” - me

Spam Trap Mail Key: ASK and you shall receive


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