Automatically adding new tickets as favorites

RT Users
1

Is there a way to automatically mark new tickets from a queue as favorites
for a user (like when the user clicks on the yellow start inside a ticket)
without that users actually having to open the ticket and clicking on the
start?

2

Is there a way to automatically mark new tickets from a queue as favorites
for a user (like when the user clicks on the yellow start inside a ticket)
without that users actually having to open the ticket and clicking on the
start?

Read the code in share/html/Ticket/Elements/Bookmark and port it into
an On Create Scrip

-kevin

3

Thx for the reply Kevin… Will do.