Automatically add user as new watcher when ticket is taken (RT 3.8.2)

RT Users
1

Hi,

Is there a way to automatically add a user as a new watcher (for that
ticket) when a ticket is taken or do I have to add myself every time
manually as Cc?

Regards,

Wikus

2

Wikus Smit wrote:

Hi,

Is there a way to automatically add a user as a new watcher (for that
ticket) when a ticket is taken or do I have to add myself every time
manually as Cc?

Watch the queue, not the individual tickets.
Kind Regards,

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England

3

ScripsOn Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit wikus.smit@gmail.com wrote:

Hi,

Is there a way to automatically add a user as a new watcher (for that
ticket) when a ticket is taken or do I have to add myself every time
manually as Cc?

Regards,

Wikus

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.

4

I think Wikus knows that, I think he was hoping for a direct link or
suggestion.

I’ve handled this by adding a script that sends updates to the ticket
owner as well, but they get duplicates if they are a queue watcher so
I’m curious about this. I planned to dig around for functions today
to see if someone is a watcher, etc.On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:

Scrips

On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit wikus.smit@gmail.com wrote:

Hi,

Is there a way to automatically add a user as a new watcher (for
that
ticket) when a ticket is taken or do I have to add myself every time
manually as Cc?

Regards,

Wikus

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness

5

Search for AddWatcher on the wiki which gives you several examples of
dealing with watchers from scrips.

For example: AutoCcLastOwner - Request Tracker Wiki

Duplicates are described on the wiki too:
http://wiki.bestpractical.com/view/ScripActionOn Fri, Feb 20, 2009 at 9:03 PM, Jo Rhett jrhett@netconsonance.com wrote:

I think Wikus knows that, I think he was hoping for a direct link or
suggestion.
I’ve handled this by adding a script that sends updates to the ticket owner
as well, but they get duplicates if they are a queue watcher so I’m curious
about this. I planned to dig around for functions today to see if someone
is a watcher, etc.
On Feb 20, 2009, at 5:05 AM, Ruslan Zakirov wrote:

Scrips

On Fri, Feb 20, 2009 at 3:04 PM, Wikus Smit wikus.smit@gmail.com wrote:

Hi,

Is there a way to automatically add a user as a new watcher (for that

ticket) when a ticket is taken or do I have to add myself every time

manually as Cc?

Regards,

Wikus

The rt-users Archives

Community help: http://wiki.bestpractical.com

Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.

Buy a copy at http://rtbook.bestpractical.com

–
Best regards, Ruslan.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

–

Jo Rhett

Net Consonance : consonant endings by net philanthropy, open source and
other randomness

Best regards, Ruslan.