how can i do this? i tried searching but could not find any answers.
pointers: scrips, custom scrip action, RT:
:AddWatcherOn 3/15/07, slamp slamp slackamp@gmail.com wrote:
how can i do this? i tried searching but could not find any answers.
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Best regards, Ruslan.
In the same vein as this, I know how to add groups as CC’s after a
ticket is created, but at ticket create time it seems that unless I know
the group ID number, and put the number in the CC field, there is no way
to add a group there. Is there some syntax like Group(TheGroup) I’m
missing? I have gone through the UserManual and haven’t found any thing
other than how to add them post-create. Thanks!On Fri, 2007-03-16 at 00:23 +0300, Ruslan Zakirov wrote:
pointers: scrips, custom scrip action, RT:
I think ;
you load your group
my $gobject = new RT::Group (RT::SystemUser);
$gobject->LoadUserDefinedGroup(‘TheGroup’);
then add them as CC
my ($code,$msg) = $Ticketobj->AddWatcher(Type =>‘Cc’,PrincipalId =>
$gobject->Id);
Roy
Matthew Keller wrote:
I wasn’t clear, and apologize for that. I do know how to do this through
code, my question was for my users when they’re creating a ticket using
the RT web interface.On Fri, 2007-03-16 at 14:18 +0000, Roy El-Hames wrote:
I think ;
you load your group
my $gobject = new RT::Group (RT::SystemUser);
$gobject->LoadUserDefinedGroup(‘TheGroup’);
then add them as CC
my ($code,$msg) = $Ticketobj->AddWatcher(Type =>‘Cc’,PrincipalId =>
$gobject->Id);Roy
Matthew Keller wrote:In the same vein as this, I know how to add groups as CC’s after a
ticket is created, but at ticket create time it seems that unless I know
the group ID number, and put the number in the CC field, there is no way
to add a group there. Is there some syntax like Group(TheGroup) I’m
missing? I have gone through the UserManual and haven’t found any thing
other than how to add them post-create. Thanks!On Fri, 2007-03-16 at 00:23 +0300, Ruslan Zakirov wrote:
pointers: scrips, custom scrip action, RT:
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.comDiscover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com