I was just wondering if RT had a certain feature…
Is it possible to have RT automatically route a ticket
to a certain queue and/or owner? I know that you can
setup aliases on the server with a different email
address for each queue, but something else popped into
my mind. Instead of having a different email address
for each queue, can you just have one email address
which the requestor sends to with the subject line
being the name of the queue/owner? Then the tracking
system reads the subject line and automatically
submits the ticket to the correct queue/owner based on
the subject line. Or something to this extent…has
anyone done anything like this?
Thanks in advance,
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