Hi everyone,
Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.
thank you for your help
Hi everyone,
Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.
thank you for your help
hanane ourdani wrote:
Hi everyone,
Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.
You can write a new scrip that happens on condition “On Transaction” and do
my $TicketObj = RT::Ticket->new( $session{‘CurrentUser’} );
somewhere in the scrip.
I don’t write many scrips so others can provide more details if you need them.
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Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
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