Automatic Ticket Creation based on CustomFields

Hi everyone,

Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.

thank you for your help

hanane ourdani wrote:

Hi everyone,

Please is there a way to generate ticket automaticlly when i chose a value
of a custom field in an other ticket.

You can write a new scrip that happens on condition “On Transaction” and do
my $TicketObj = RT::Ticket->new( $session{‘CurrentUser’} );
somewhere in the scrip.

I don’t write many scrips so others can provide more details if you need them.

– ============================
Tom Lahti
BIT Statement LLC

(425)251-0833 x 117
http://www.bitstatement.net/
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