Automatic Ticket Assignment upon Ticket Creation in Queue X

RT Users
1

The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.

Has anyone found this is possible? If so, do you have any details to
share?

Regards,
Russ

2

Russ,

For that, you would need to put in a scrip that has a condition of

“OnCreate” and an action of “UserDefined”. Then your code to set owner
id to “whatever”. However, if you have more than one queue, the scrip
must be a queue oriented scrip, not global. Hope this helps. An example
of a set command follows:

$ticket->SetDue($duedate->ISO);
$ticket->SetStatus(‘open’);
$ticket->SetOwner($RT::Nobody->Id, ‘Force’);

Kenn
LBNLOn 8/25/2008 2:35 PM, Russ Penar wrote:

The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.

Has anyone found this is possible? If so, do you have any details to
share?

Regards,
Russ

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