Automatic Ticket Assignment upon Ticket Creation in Queue X

The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.

Has anyone found this is possible? If so, do you have any details to
share?

Regards,
Russ

Russ,

For that, you would need to put in a scrip that has a condition of 

“OnCreate” and an action of “UserDefined”. Then your code to set owner
id to “whatever”. However, if you have more than one queue, the scrip
must be a queue oriented scrip, not global. Hope this helps. An example
of a set command follows:

$ticket->SetDue($duedate->ISO);
$ticket->SetStatus(‘open’);
$ticket->SetOwner($RT::Nobody->Id, ‘Force’);

Kenn
LBNLOn 8/25/2008 2:35 PM, Russ Penar wrote:

The basic idea is, whenever a ticket is created in queue x the ticket
is automatically assigned to xAdmin.

Has anyone found this is possible? If so, do you have any details to
share?

Regards,
Russ


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