I’m using RT/2.0.12-pre3 and have noticed some odd behavior that I’m
hoping can be explained.
I created a new template called ResolvedVerbose which we us to provide
a more verbose notification when a ticket has been resolved. The
Scrip is set as:
OnResolve NotifyRequestors with template ResolvedVerbose
What is a bit odd… is that if I simply go to the ticket and change
the status from open to resolved, the message goes out fine; however,
if I use the “Resolve” link, the message is never sent.
Had I put comments in, that would make more sense, but it also does
this if I don’t put any comments what so ever.