Automated time tracking

RT Users
1

I was wondering if anyone knows of plugins that would allow for automatic
tracking of time worked. There seem to be several plugins that create
different interfaces for manually entering time (see
Search for "RT::Extension time" - metacpan.org),
but I’m looking for something more like https://toggl.com/ – a wrapper
around a javascript timer that will dump into the ticket’s time worked.

Has anyone developed anything like that?

Thanks,

—Barton

2

Hi Barton,

RT 4.4 added a pop-up ticket timer. Is that what you’re looking for?

This blog post has a screenshot:

JimOn 3/29/16 2:14 PM, Barton Chittenden wrote:

I was wondering if anyone knows of plugins that would allow for
automatic tracking of time worked. There seem to be several plugins that
create different interfaces for manually entering time (see
Search for "RT::Extension time" - metacpan.org),
but I’m looking for something more like https://toggl.com/ – a wrapper
around a javascript timer that will dump into the ticket’s time worked.

Has anyone developed anything like that?

Thanks,

—Barton

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016
3

I was wondering if anyone knows of plugins that would allow for automatic
tracking of time worked. There seem to be several plugins that create
different interfaces for manually entering time (see
Search for "RT::Extension time" - metacpan.org),
but I’m looking for something more like https://toggl.com/ – a wrapper
around a javascript timer that will dump into the ticket’s time worked.

Has anyone developed anything like that?

Thanks,

—Barton

Hi Barton,

I believe that RT 4.4 includes that functionality.

Regards,
Ken

4

Jim,

I looked at
Improved Time Tracking in RT — Best Practical Solutions, but I
didn’t explicitly see anything that tracked how long the browser session
containing the ticket had been open, which is what I really want.On Tue, Mar 29, 2016 at 2:18 PM, Jim Brandt jbrandt@bestpractical.com wrote:

Hi Barton,

RT 4.4 added a pop-up ticket timer. Is that what you’re looking for?

This blog post has a screenshot:

Improved Time Tracking in RT — Best Practical Solutions

Jim

On 3/29/16 2:14 PM, Barton Chittenden wrote:

I was wondering if anyone knows of plugins that would allow for
automatic tracking of time worked. There seem to be several plugins that
create different interfaces for manually entering time (see
Search for "RT::Extension time" - metacpan.org
),
but I’m looking for something more like https://toggl.com/ – a wrapper
around a javascript timer that will dump into the ticket’s time worked.

Has anyone developed anything like that?

Thanks,

—Barton

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016

RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Washington DC - May 23 & 24, 2016
5

Jim,

I looked at
Improved Time Tracking in RT — Best Practical Solutions, but
I didn’t explicitly see anything that tracked how long the browser
session containing the ticket had been open, which is what I really want.

Ah, I see. Yeah, it’s one more click to open the timer window.> On Tue, Mar 29, 2016 at 2:18 PM, Jim Brandt <jbrandt@bestpractical.com mailto:jbrandt@bestpractical.com> wrote:

Hi Barton,

RT 4.4 added a pop-up ticket timer. Is that what you're looking for?

This blog post has a screenshot:

https://bestpractical.com/blog/2016/3/improved-time-tracking-in-rt

Jim


On 3/29/16 2:14 PM, Barton Chittenden wrote:

    I was wondering if anyone knows of plugins that would allow for
    automatic tracking of time worked. There seem to be several
    plugins that
    create different interfaces for manually entering time (see
    https://metacpan.org/search?q=RT%3A%3AExtension+time&search_type=modules),
    but I'm looking for something more like https://toggl.com/ -- a
    wrapper
    around a javascript timer that will dump into the ticket's time
    worked.

    Has anyone developed anything like that?

    Thanks,

    ---Barton


    ---------
    RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
    * Washington DC - May 23 & 24, 2016

---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Washington DC - May 23 & 24, 2016