Automated creation/updating of tickets?

RT Users
1

Hi,

I’m curious to what interface(s), if any, people use for automated creation
of tickets in RT from external systems, say, NMS systems, trap consolidation
programs, etc. Part of the problem is of course that the originating system
needs to obtain the newly created ticket’s number in order to be able to
append information to it. The mail gateway and corresponding auto-reply is
fine for us humans. :slight_smile:

Is this something that is planned in the future or roll my own? It seems
like the rt-soap-server.pl doesn’t like rt 3.4.x nor do I really have the
need for SOAP either…

// kaj

2

I’m curious to what interface(s), if any, people use for automated creation
of tickets in RT from external systems, say, NMS systems, trap consolidation
programs, etc. Part of the problem is of course that the originating system
needs to obtain the newly created ticket’s number in order to be able to
append information to it. The mail gateway and corresponding auto-reply is
fine for us humans. :slight_smile:

Since I’m a perl guy, I use the perl API. One way to get around not
knowing the ticket id, is to have the reporting system stick its id
into a custom field.

seph