Automated Comments

RT Users
1

Hello All

Has anyone built a list of comments that can be selected for a ticket when closing the ticket?

Meaning when setting the ticket to Resolved and you are on the edit screen have a list of canned response to select from to be pasted into the comment section.

Thanks

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 • 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

2

Hello All

Has anyone built a list of comments that can be selected for a ticket when
closing the ticket?

Meaning when setting the ticket to Resolved and you are on the edit screen
have a list of canned response to select from to be pasted into the
comment section.

Old RT-FM extension or RT 4.x Articles feature can do that. See:

http://www.bestpractical.com/docs/rt/4.2/customizing/articles_introduction.html#Article-Hotlist

Easter-eggs Spécialiste GNU/Linux
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