Autogenerating tickets sent to support@mydomain.com

I recently installed RT on CentOS 4.x and am now looking to configure
it to autogenerate (and respond to!) a ticket when it receives an
email sent to support@mydomain.com.

I looked for this in the menu and in the documentation, but didn’t see
where exactly to do it.

Could someone here please point me in the right direction?

http://wiki.bestpractical.com/view/EmailInterface

Rogelio wrote:

EmailInterface - Request Tracker Wiki

So, I went through and set most of those variables, and now I need to
set up support@mydomain.com to accept mail.

In my mail server, I now have it forwarding to
support@rt.mydomain.com, and there is an MX record for that domain in
my DNS.

In order for this to work, do I just now need to add “support” as a
user? How do I add users and aliases to RT? Through the RT GUI? Or
through the command line?

EmailInterface - Request Tracker Wiki

So, I went through and set most of those variables, and now I need to
set up support@mydomain.com to accept mail.

In my mail server, I now have it forwarding to
support@rt.mydomain.com, and there is an MX record for that domain in
my DNS.

In order for this to work, do I just now need to add “support” as a
user? How do I add users and aliases to RT? Through the RT GUI? Or
through the command line?

Ah, I think I found my answer on that page:

Handling incoming mail

RT handles its incoming emails with a rt-mailgate script that passes
emails over http protocol to a RT’s web server.

Note that the HTTP interface used by mailgate is not protected by
default and you must take care of it yourself. Read
MailGatewayAccessControl to understand how to improve security of this
interface.

First of all you have to add email aliases for each queue. See the following:

* ManualInstallation
* Qmail - Using Qmail Aliases w/ RT
* Using Procmail to deliver RT-mail to queues